Customer service

We do not charge shipping costs for our heated products.

If you want to order a separate accessory and you have less than £65 in your shopping cart, you pay £4.95 in the contribution of the shipping costs.

Delivery times, addresses in the UK

Orders placed Monday to Friday before 3:00 pm will be shipped the same day. Delivery to your address takes 3-5 business days. If you are not at home, the package will be delivered to your neighbour.

Delivery times, addresses outside the UK

If you order from us before 3:00 pm Monday to Friday, your order will be processed and shipped the same day. If you order on a Saturday or Sunday, your order will be processed and shipped on Monday. Delivery to an address in Europe takes 2-3 working days.

We also ship outside the UK, within the EU. There are no shipping costs for orders over £65,-. Delivery time within the EU is 2-3 business days.

You can pay securely with the following methods. Whichever method you choose, we won’t charge extra.

Credit card

We accept Maestro, MasterCard and Visa. There are no additional costs for paying by credit card, other than the fees charged by your credit card provider.

PayPal

You can pay securely online with a PayPal account.

Bank transfer

Transfer your payment to our bank account yourself. You can transfer the total amount to GB83 HBUK 4004 1291 4787 88 (SWIFT/BIC Code: HBUKGB4110F) in the name of LMM Buijs/ HeatPerformance BV in Noordwijk aan Zee, stating your order number.

If you make a bank transfer, it may take a few days for us to receive your payment. As your order will only be processed once your payment has been received, you should expect a longer delivery time.

iDeal

Online payment through your own bank (ABN AMRO, ASN Bank, Friesland Bank, ING, Knab, Rabobank, RegioBank, SNS Bank, Triodos Bank and Van Lanschot Bankiers).

Bancontact/Mistercash

For Belgian customers of Fintro, Fortis, ING, Dexia, CBC, KBC, AXA or VDK Spaarbank.

Sofortbanking

Fans of Sofort banking can also pay with us. Don’t be alarmed by the new logo, Sofort has been taken over by Klarna.

We offer the option of ordering on account, this is available by agreement only and to companies with a registered CoC number. For more information, please contact us. 

For any actions, keep an eye on our socials.

If you are not completely satisfied, you have 30 days to return your order.

Returns form

To do this, complete the returns form and take the package to the post office. You must pay the return shipping costs yourself. Once we receive your return, your refund will be processed within seven days at the latest.

Please note

You can take your time trying out your items. Have you worn your products? An item with traces of use cannot, unfortunately, be returned.

Is your ordered item too big or too small? Please send us an e-mailand we will make sure that you receive the item in the right size immediately. Return shipping is at your own expense, the shipping costs to you are at our expense. 

We offer a 12-month warranty on our products, with the exception of batteries. The batteries come with a six month warranty. It is important that you have handled the items with care. You will receive a user manual with each product, which you can find in the box. You can also find the user manuals in our user guide. 

Would you like to claim under warranty? Please contact us to learn more about the procedure. 

We will make every effort to amend your order if you wish. You can do this up until the point at which your order is shipped. Orders placed on weekdays before 4 pm will be shipped on the same day. 

Would you like to amend your order? If so, please send us an e-mail. 

It’s great that you want to surprise someone with our products. We would be happy to wrap the order for you and send the package directly to the lucky recipient! We charge £1,65 for this.

To add a gift box, click on the ‘add gift box’ link on the checkout page.

You can always log in to your account page to check that your order reached us properly. Keep an eye on your inbox as the shipping confirmation e-mail will be sent straight after your order. Not received an e-mail? Just to be sure, check your junk folder as well. 

You can always e-mail us with any questions you might have. 

View the manual for our heated gloves here.

View the manual for our heated socks here.

View the manual for our heated insoles here.

View the manual for our heated clothes here.

View the manual for our heated seat pad here.

View the manual for our ion lithium batteries here.

View the guide to washing socks here.

View the manual for pairing the remote control with the PRO socks here.a

View the manual for pairing the remote control with our heated insoles ‘CLASSIC’ and ‘PRO’ here.

To our General Terms and Conditions

To our cookie and privacy statement.

Are you curious about the story behind HeatPerformance? The founders would like to introduce themselves to you.